Valuing People measurements/mapping

[derikson]

We have been trying to address our lower rating on the Constellation for Valuing People by process mapping - hoping that real involvement by key stakeholders in cleaning up gaps or issues will improve each person's satisfaction at work. It's been a very interesting experience! Mapping has done what it is supposed to do - identified issues to fix, adjust, or just clarify. The stakeholders in each of the mappings have joined us with positive involvement and support. We need a measurement tool to evaluate how the mappings have affected our valuing people issue.

Is it possible to utilize the "Valuing People" questions from the Constellation, so we can use those first responses as our baseline data? If so, were the constellation questions on a scale of 1-9?

Deb Erikson
Allen County Community College, Iola, KS

[Spangehl]

The Constellation survey is a very rough cut at measruing the AQIP Categories, but its questions may help inspire you as you create a fuller, more sensitive instrument. There are many available: simply google "employee surveys" and "organizational culture" and you'll be amazed by the riches. For Constellation, we ask people to rate each item twice, using a 1-9 scale, once for "importance" and once for "effectiveness" in order to bubble up those opportunity items which people feel are important in their situation but not very effectively performed at present. This works well as you develop Action Projects, but may not be a very useful way to track changes in morale, culture, or employee satisfaction. Take a look at AQIP Examiner (see Downloads, then Self-Assessments on the AQIP home page) for a set of questions that may fit your needs better.

And when you develop a feedback tool you're proud of, share it with everyone! Here!

[Spangehl]

They were on two 1-9 scales, one that asked how important the item was to the institution, the other that asked how well it was done at present. The idea was that the two scales together would produce an "opportunity" index -- important things not now done well at the high end.

You could adapt these questions, or use questions from AQIP Examiner (see downloads under Self-Assessment), or seach the web for one of many, many other employee satisfaction surveys. I like particularly the one we talked about in our AQIP Newsletter a few issues ago, a survey discovered by Laurie Pemberton when she did her dissertation research. Archives for old AQIP Newsletters are on our website under "News to Use."